PMP Sample Questions (200 Questions) | Project Scope Management | Project Cost Management | Project Risk Management | Time Management Questions | Quality Management | Procurement Management | Communications Mgmt | Professional Conduct and Ethics | Human Resources | Integration Management |
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Communication Management is a groups of processes required to ensure timely and appropriate development, collection, dissemination, storage, and ultimately, disposition of project information.



Few Important points

Active Listening: The receiver confirms that she is listening, confirms agreement and asks for clarification if required,

Administrative Closure: Generating, gathering, and disseminating information to formalize phase or project completion.

Channels of communication:

Upward communication (vertically or diagonally): For higher management
Downward communication (vertically or diagonally): For higher management
Lateral communication (horizontally): For peers

Information Distribution: Making needed information available to project stakeholders in a timely manner.

Communication Blockers:
Noise
Distance
Improper encoding of messages
Hostility
Language
Culture

Communication Methods:
Formal Verbal: Presentation, speeches.
Informal Verbal: Meetings, Conversations
Non-Verbal: Encoding a message without using words. Usually done through body language. Total Message Impact = Words (7%) + Vocal tones (38%) + Facial expressions (55%)
Formal Written: Project Plan, Project charter, Specifications
Informal Written: Memos, Email, Notes.

Effective Listening: Watching the speaker to pick up physical gestures and facial expressions, thinking about what you want to say before responding, asking questions, repeating and providing feedback.

Filtering : A phenomenon that occurs when a large portion of the message is lost in vertical/horizontal communication.

Noise: Anything that interferes with the transmission and understanding of the message (e.g., distance).

Paralingual: means the pitch and tone of your voice. This also helps to convey a message.

Memos, emails are examples of non-formal communication.

Reports, Metrics are example of formal communication.

Approximately 70-90% of project manager's time is spend communicating.

PM's spend ~50% of their time in meetings.

Three basic elements of interpersonal communication:

The sender (or encoder) of the message.
The signal or the message.
The receiver (or decoder) of the message.

Number of communication channel will be calculated using formula n*(n-1)/2 where n is the number of people involved in the communication. So if there are ten stakeholders in a project, there are 10*9/2 = 45 channels of communication


These questions are randomly taken from certchamp PMP exam kit



Question - 8

You have a team of project managers reporting to you.Recently a new manager relatively inexperienced has joined your team.Considering his level of experience you assign him to a small project.Considering low complexity and few stakeholders involved - you envision the project to have no surprises or hiccups.You have identified the number of communication channels to be only 6.However with increase in scope of work 2 additional stakeholders who need to be communciated with join the team.You ask the manager to identify the number of communication channels now.The correct answer is :
1.21
2.22
3.16
4.15

Correct Answers are : 4
Explanation :

The correct answer is 15.Note that the question provides the initial number of communication channels as 6.This means the number of stakeholders are 4.With the addition of two more stakeholders - the number of stakeholders would increase to 6.So the number of communication channels would be 15.



Question - 59

You have worked in the current organization and from managing projects you have now graduated to portfolio management and have a number of project managers reporting into you.Your company has bagged a prestigious project of a very similar nature to the one you had executed some years back.You ask the current project manager to look up the lessons learned for the past project - where would these be stored ?
1.Organizational process assets
2.Projects performance reports
3.Projects status reports
4.Projects record management system

Correct Answers are : 1
Explanation :
A is the correct answer.

While all the options seem to be good choices - the best choice in this case would be Organizational Process Assets.Lessons learned are always a part of the Organizations process assets.It is such assets that enable an organization take informed decisions.