PMP Sample Questions (200 Questions) | Project Scope Management | Project Cost Management | Project Risk Management | Time Management Questions | Quality Management | Procurement Management | Communications Mgmt | Professional Conduct and Ethics | Human Resources | Integration Management |
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Communication Management is a groups of processes required to ensure timely and appropriate development, collection, dissemination, storage, and ultimately, disposition of project information.

Processes

There are following four processes which are part of Project Communication Management.

Plan Communications Management
Manage Communications
Control Communications


Few Important points

Active Listening: The receiver confirms that she is listening, confirms agreement and asks for clarification if required,

Administrative Closure: Generating, gathering, and disseminating information to formalize phase or project completion.

Channels of communication:

Upward communication (vertically or diagonally): For higher management
Downward communication (vertically or diagonally): For higher management
Lateral communication (horizontally): For peers

Information Distribution: Making needed information available to project stakeholders in a timely manner.

Communication Blockers:
Noise
Distance
Improper encoding of messages
Hostility
Language
Culture

Communication Methods:
Formal Verbal: Presentation, speeches.
Informal Verbal: Meetings, Conversations
Non-Verbal: Encoding a message without using words. Usually done through body language. Total Message Impact = Words (7%) + Vocal tones (38%) + Facial expressions (55%)
Formal Written: Project Plan, Project charter, Specifications
Informal Written: Memos, Email, Notes.

Effective Listening: Watching the speaker to pick up physical gestures and facial expressions, thinking about what you want to say before responding, asking questions, repeating and providing feedback.

Filtering : A phenomenon that occurs when a large portion of the message is lost in vertical/horizontal communication.

Noise: Anything that interferes with the transmission and understanding of the message (e.g., distance).

Paralingual: means the pitch and tone of your voice. This also helps to convey a message.

Memos, emails are examples of non-formal communication.

Reports, Metrics are example of formal communication.

Approximately 70-90% of project manager's time is spend communicating.

PM's spend ~50% of their time in meetings.

Three basic elements of interpersonal communication:

The sender (or encoder) of the message.
The signal or the message.
The receiver (or decoder) of the message.

Number of communication channel will be calculated using formula n*(n-1)/2 where n is the number of people involved in the communication. So if there are ten stakeholders in a project, there are 10*9/2 = 45 channels of communication


1. Plan Communications Management


2. Manage Communications


3. Control Communications


These questions are randomly taken from certchamp PMP exam kit



Question - 8

You have a team of project managers reporting to you.Recently a new manager relatively inexperienced has joined your team.Considering his level of experience you assign him to a small project.Considering low complexity and few stakeholders involved - you envision the project to have no surprises or hiccups.You have identified the number of communication channels to be only 6.However with increase in scope of work 2 additional stakeholders who need to be communciated with join the team.You ask the manager to identify the number of communication channels now.The correct answer is :
1.21
2.22
3.16
4.15

Correct Answers are : 4
Explanation :

The correct answer is 15.Note that the question provides the initial number of communication channels as 6.This means the number of stakeholders are 4.With the addition of two more stakeholders - the number of stakeholders would increase to 6.So the number of communication channels would be 15.



Question - 59

You have worked in the current organization and from managing projects you have now graduated to portfolio management and have a number of project managers reporting into you.Your company has bagged a prestigious project of a very similar nature to the one you had executed some years back.You ask the current project manager to look up the lessons learned for the past project - where would these be stored ?
1.Organizational process assets
2.Projects performance reports
3.Projects status reports
4.Projects record management system

Correct Answers are : 1
Explanation :
A is the correct answer.

While all the options seem to be good choices - the best choice in this case would be Organizational Process Assets.Lessons learned are always a part of the Organizations process assets.It is such assets that enable an organization take informed decisions.